FAQ'S
Though we thoroughly wash all of our baking equipment between batches, we are not an allergen-free kitchen. We are completely nut-free, but that is the only allergen we can guarantee will not be in our treats. All treats are processed on equipment that process egg, salmon, shrimp, beef, chicken, oats, dairy (milk and cheese), and various fruits and veggies. If you have an allergy, please message us directly before purchasing any treats so that we can tell you which ingredients are in that treat. However, if your pup has an allergy, we recommend avoiding the treats as we cannot guarantee that they do not contain the allergen. If you decide to proceed with feeding the treats to your pup, we do not assume any liability for any allergic reaction or illness that takes place. We do our best to keep allergens separate, but again, there is no guarantee and we would rather you are cautious so that your pup does not have an allergic reaction!!
Since we are baking your cookies fresh in our kitchen it may take 5-10 days for us to bake your order, but once it is finished we will get in the mail as fast as possible! For large orders (over 1lb of cookies) it may take slightly longer. We are not responsible for the time it takes for USPS to deliver the package. Once we drop it off at the post office it is out of our hands.
Yes, we have four seasonal menus. Seasonal treats will retire at the end of each season, but feel free to stock up and store treats in the freezer until they return to our menu the following year. We will additionally release some limited edition flavors for special holidays and boxes. Be sure to keep an eye on our Instagram page for details!
Effective 9/5/2022 there will be a 5% refund fee assessed for each refund. This fee will cover any charges we incur with having to process your refund. Please make sure to double check your shipping, payment method, and apply any code before proceeding to the final stages of checkout. Once the order is placed, we may be able to assist in minor modifications, but we cannot change payment method or apply a discount after the order has been confirmed. If you need to make any changes, please contact us immediately. If your order has started to be processed, we will not be able to issue a refund.
While most of our treats tend to be hard, we offer a selection of soft treats as well. If you need soft treats please check out our pupcakes, salmon puffs, and dog safe brownies. Additionally, please feel free to check out any of our treats made with oat flour (dog safe doughnuts, pumpkin doughnuts, breath fresheners, pumpkin treats, veggie medley treats, etc...) as they tend to be easier to break and dissolve easily.
